Good Houses
Privacy policy
Who we are
Good Houses is a UK website. It is not a limited company; Good Houses is a trading name. You can contact us about anything on this page at privacy@goodhouses.co.uk.
What we collect, and why
Using a calculator
Nothing is stored. The calculation runs and your answers are discarded. A record is only created if you explicitly ask us to email, save or share a result, in which case we hold the result and the email address you gave us.
Submitting a real cost
We store what the job cost, the property details, and your written answers. We store the outcode only, which is the first half of your postcode, never the full one, so a submission cannot be traced back to an individual address. Your email address is optional, is used only to contact you about your submission, and is never published. We also record the IP address the submission came from, to detect automated abuse of the form.
Photographs of your work
Photographs are optional. Every photograph you upload is rebuilt from its pixels before it is stored, which removes the metadata a camera or phone writes into the file. That includes GPS coordinates, which on a photograph of your own home would otherwise reveal your address. Photographs are held in private storage and are served only while the submission they belong to is approved.
Asking for a quote
This is the part of the site where your details may reach another business, so it is worth reading properly.
When you complete a quote form we collect your name, email address, telephone number, your full postcode, and your answers about the work you want done. What happens next depends on the service and where you are.
- We may pass those details to a local partner business so it can quote for the work.
- For some partners you are sent to their own site or a form they run instead. In that case our form never runs, your details go to them directly, and we never hold them.
- Where we have no partner covering your area, your enquiry stays with us and we follow it up ourselves.
The form tells you which of these applies before you submit, and names the partner where there is one. We record the exact wording you agreed to, along with the time and the IP address, so there is a record of what you consented to. We do not pass your details to anyone you were not told about.
Newsletter
We store your email address and the wording of the consent you gave, with the time and IP address. You are only added to the list once you click the link in the confirmation email. Every email we send carries an unsubscribe link, and unsubscribing takes effect immediately.
Accounts, partners and the image service
If you create an account, or your business becomes a partner or advertiser, we hold the contact and business details you give us and the records of what you have bought or been invoiced for. Photographs sent to our image editing service are held only for as long as the job requires.
Contacting us for support
We keep the message you sent and the address you sent it from, so we can reply and keep a record of the conversation.
Technical data
Our servers keep ordinary request logs, including IP addresses, for security and fraud prevention.
Who we share it with
- Quote partners, as described above, and only with your consent.
- Postmark, which sends our email.
- Cloudflare Turnstile, which checks that a form was completed by a person rather than a bot.
- postcodes.io, which turns a postcode into an area. We send it the postcode you typed; we do not send it anything else about you.
We do not sell your personal data, and we do not share it for anyone else's advertising.
Cookies
The cookies this site sets, and your choices about them, are in one place: .
How long we keep things
| What | How long |
|---|---|
| Sign-in codes | 24 hours |
| Request logs, including IP addresses | 90 days |
| Quote enquiries | 24 months from the enquiry |
| Real cost submissions we did not approve | 6 months, then deleted |
| Real cost submissions we published | For as long as they are published |
| Newsletter records after you unsubscribe | 24 months, so we can show the earlier emails were lawful |
| Saved calculator results | 12 months |
| Support conversations | 24 months |
Your rights
Under UK GDPR you can ask us for a copy of the personal data we hold about you, ask us to correct it, ask us to delete it, or object to how we are using it. Write to privacy@goodhouses.co.uk and we will respond within one month.
If you are unhappy with how we have handled your data you can complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk.
Changes to this page
We update this page when what we do changes, and change the date below when we do.
Last updated: 20 August 2026.